Returns Policy
We want Rage Bait orders to turn up right. If something goes sideways, this is how we sort it.
Before sending anything back
Please contact us before returning an item. We will provide the appropriate returns address and instructions.
Email crew@ragebaitapparel.co.uk with your order number and the reason for the return.
Change of mind
For standard, non-personalised products bought online, you can tell us that you wish to cancel within 14 days of receiving your order. Once you have told us, you then have a further 14 days to return the item.
For change-of-mind returns, you are responsible for the cost of returning the item to us. We recommend using a tracked service and keeping your proof of postage.
You may inspect or try on an item in the same way you reasonably would in a shop. We may make a deduction from the refund if an item has been handled beyond what is necessary to check it and its value has been reduced.
Refunds
Once an eligible return has been received, or you provide evidence that it has been sent back where applicable, we will process the refund without undue delay and within the time required by UK consumer law.
For a valid cancellation, we will refund the price paid for the returned item and the cost of our least expensive standard delivery option. Any extra amount paid for an upgraded or express delivery service is not refundable simply because you changed your mind.
Refunds will normally be made to the original payment method.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, misprinted or you receive the wrong item, contact us as soon as possible at crew@ragebaitapparel.co.uk.
Please include your order number and clear photos showing the issue. This helps us raise the problem with our production partner quickly.
Where the item is faulty, damaged or incorrect, we will arrange the appropriate remedy, which may include a replacement or refund. If we require the item to be returned, we will provide instructions and will not expect you to pay reasonable return postage for our mistake or a genuine fault.
Wrong size, colour or change of preference
If you ordered a standard product and simply chose the wrong size or colour, this is normally treated as a change-of-mind return rather than a production fault.
Please contact us within the 14-day cancellation period before returning anything. Return postage for a change-of-mind return is your responsibility.
We strongly recommend checking the product size information before ordering.
Personalised or custom-made products
Products made to your individual specification or clearly personalised for you may not have the normal change-of-mind cancellation right.
This does not affect your rights if a personalised item is faulty, damaged, not as described or we have made an error with your order.
Our standard Rage Bait designs are not treated as personalised merely because they are printed after you place your order.
Made to order
Many Rage Bait products are produced to order by our print and fulfilment partner. This helps us avoid piles of unwanted stock and keeps the digital chaos relatively organised.
Being produced to order does not remove your statutory cancellation rights for a standard, non-personalised product.
How to cancel
You can exercise your right to cancel by sending us a clear statement by email. You do not have to use a particular form.
I wish to cancel my order.
Order number: [your order number]
Item(s): [item names]
Name: [your name]
Email: [your email]
Date received: [date]
Send cancellation requests to crew@ragebaitapparel.co.uk.
Your statutory rights
Nothing in this policy is intended to limit or exclude any rights you have under UK consumer law.
Last updated: 22 September 2026